1. Introduction
This Privacy Policy explains how MioLunch collects, uses, stores, and shares information when parents and guardians use miolunch.com to order school meals.
2. Information We Collect
MioLunch may collect:
- Account information, including name, username, email address, password, and telephone number.
- Billing and transaction information.
- Order history, products, prices, taxes, discounts, cancellations, and wallet activity.
- Student information, including name, school, grade, allergies, notes, date of birth, meal selection, and delivery schedule.
- SMS preferences, consent history, opt-out requests, message status, and telephone number.
- Technical information such as IP address, browser, device type, cookies, login activity, and website usage.
Payment information may be processed directly by a payment provider. MioLunch does not necessarily receive or store complete payment card numbers.
3. How We Use Information
We use information to:
- Create and manage customer accounts.
- Process payments and meal orders.
- Assign meals to the correct students.
- Communicate allergies and notes to authorized meal providers.
- Deliver meals to participating schools.
- Process cancellations and wallet credits.
- Send messages requested by customers.
- Prevent fraud, abuse, and unauthorized wallet activity.
- Maintain, secure, and improve the website.
- Comply with accounting, tax, legal, and regulatory obligations.
4. Student Information
Student information is provided by a parent, guardian, or authorized adult. MioLunch does not intend for children to create accounts or submit personal information directly.
Student information is used only as reasonably necessary to organize, prepare, label, and deliver meals. Relevant information may be shared with the applicable school, restaurant, kitchen, or meal provider for order fulfillment.
Parents and guardians may request access, correction, or deletion of student information through the MioLunch contact page, subject to legal and transaction-retention requirements.
5. SMS Privacy
MioLunch records when and how a customer grants, declines, or withdraws SMS consent.
Mobile numbers, SMS opt-in records, and messaging consent will not be sold, rented, transferred, or shared with third parties or affiliates for their marketing or promotional purposes.
This information may be processed by messaging service providers, including Twilio, solely as needed to operate, deliver, secure, and document the messaging service.
Customers may withdraw consent at any time by replying STOP or changing their SMS preferences through My Account.
6. How We Share Information
MioLunch may disclose necessary information to:
- Schools and authorized school personnel.
- Restaurants, kitchens, and meal providers.
- Payment processors.
- Website hosting, security, email, and technical service providers.
- Twilio and telecommunications providers.
- Government authorities when required by law.
- Professional advisers assisting with legal, accounting, or security matters.
MioLunch does not sell personal information.
7. Cookies and Analytics
The website may use cookies and similar technologies for login sessions, shopping carts, security, preferences, analytics, and website performance.
Browser settings may allow you to restrict cookies, although disabling required cookies may prevent account, cart, or checkout features from working correctly.
8. Data Retention
MioLunch retains information only for as long as reasonably necessary to provide services, maintain wallet and transaction records, resolve disputes, prevent fraud, and comply with legal obligations.
Some order, payment, tax, consent, and wallet records may be retained after an account or student profile is deleted.
9. Data Security
MioLunch uses reasonable administrative and technical measures to protect personal information. However, no website, database, or internet transmission can be guaranteed to be completely secure.
Customers are responsible for protecting their passwords and reporting suspected unauthorized account access.
10. Your Choices and Rights
Depending on applicable law, you may request access to, correction of, or deletion of personal information associated with your account. You may also change student records and SMS preferences through My Account.
Requests can be submitted through the MioLunch contact page. MioLunch may need to verify your identity before completing a request.
11. Third-Party Links
The website may contain links to schools, payment providers, or other third-party websites. MioLunch is not responsible for the privacy practices of websites it does not control.
12. Policy Changes and Contact
MioLunch may update this Privacy Policy when its services, technology, or legal obligations change. The updated date will appear at the top of this page.
Privacy questions and requests may be submitted through the MioLunch contact page.